For years now we’ve been making do with a less-than-perfect open source ticketing system. We’ve lived with missing attachments, emails not always getting through and the lack of embedded images, some garbled mime encodings and various other missing features.
Finally we have a brand spanking new helpdesk. It’s over at help.mjtnet.com. You can still email us as usual. And if you’ve emailed us recently you may have noticed the receipt of some snazzier looking emails containing your ticket history. You can also submit and view the status of tickets online. You may also have noticed that a “Feedback” tab has appeared to the left of the website. This is a quick way to send us a message from whatever page you are on (except the forums – we figured if you’re on the forums you would want to post a forum message not send an email).
Another new feature on the website is social networking sharing buttons. You’ll notice Twitter and Facebook buttons on each blog post. Facebook “like” buttons have also now appeared after every forum post, and at the top of every page you’ll see Facebook, Twitter and other bookmark buttons. So if you see a post or page you like please share it, or bookmark it and help introduce people to the world of Macro Scheduler!
Don’t forget you can also connect with us and other Macro Scheduler fans on the Macro Scheduler Facebook page, or follow my occasional tweets on Twitter.
So, whether by Facebook, Twitter, Forum, Email or Helpdesk, I look forward to chatting with you. 🙂
