I reckon you must be doing something right when an offer of a free upgrade is refused and the customer insists on paying! I’ve been helping Randy Bass out with a whole bunch of WebRecorder scripts. He was an early adopter of WebRecorder, and because of his intensive use, and the fact that he needed to use it with a large variety of different websites, many with complicated structures, it really gave WebRecorder a workout. Early on, this helped us identify a few bugs and areas for improvement and allowed us to test the software with a larger array of different website layouts and html objects, in real-world scenarios. It identified a need for a better tag extraction wizard for example, so that it was easier to extract data from the web page. So while Randy was getting loads of help from us with his script generation, we were getting invaluable testing and feedback which sped up the improvement process.

Randy was about to upgrade to Macro Scheduler 8.0, but as a thank you, I offered to waive the upgrade fee. I felt we owed him. His reply:

“OH NO!! I OWE YOU!!!! I consider you a friend now, and I would like to help support your business! Your help and assistance has been UNBELIEVABLE!”

Wow! Well, Randy, saying stuff like that does help support the business. Feedback like that is priceless. So you’ve got that free upgrade whether you like it or not! Let’s not turn this into one of those comical situations where you argue with your mother over who’s going to pay the restaurant bill (sorry, check, for you US readers)! 🙂