Received this nice email today, and just had to share it. Emphasis mine:
Dear Marcus
Having visited your web site over the past few months and analysed the on-line demo’s, I was convinced that your product would help me in shortening the time I had to spend on one particular aspect of my business, so much so that I purchased AppNavigator and Macro Scheduler primarily for this one task.
This task, meant me spending on average at least 1-2 days per month, and having just ran the same task using your product I am delighted to state that it was completed in under 1 hour with no complications – other than one small glitch (my fault) which was superbly addressed by your support team. This is all the more impressive when you consider that I am not a programmer and have never written a line of code in my life.
The task that used to take me 1-2 days a month to do manually is now fully automated at night. Put another way, from my perspective the product has already paid for itself and the savings will be ongoing.
Furthermore the time I have saved will also be productive and so produce further benefits, and this is without considering the human aspect of tedium with repetitive tasks, which should really never be overlooked.
I hate to tempt the god’s by saying this (just in case you decide to hike the pricing!) but your product is indeed excellent value for money, and straightforward to use.
I have now identified other tasks within the business where your products will once again save me time, and further enhance the “investment” in your software.
Often in life we are quick to criticise and slow to praise, so hopefully this letter of appreciation will help redress this imbalance.
In thanks and appreciation.
Yours Sincerely,
Gerry Pentleton
ERA UK
