This was posted to the forum by Shane this morning:
I have been developing scripts for our Banking and Insurance company for approx 3 years.
We currently have 77 scripts with approx 20 000 lines of code, running on 104 machines and used 11502 times last week by our 100+ consultants.
The scripts are used in our Insurance Call Centre for lodgement of new Home and Motor Insurance claims and for tracking call backs by customers once a claim is lodged. In fact what we have created is like a mini front end for our consultants.
Previously our consultants would lodge claims directly into our Mainframe system. Old style front end, Cobol based, no error checking and no way to ensure accuracy of details.
Now Macro scheduler sits between our consultants and the mainframe and automates many/all of the processes. (completes web pages where required such as booking repairers, emails tow in requests for vehicles, prompts for details such as weather conditions in a road accident, Text messages a customer their claim details at the end of the claim process.)
Reports generated allow us to track why customers call back and how often, how many claims we lodge. I have also combined the reports with information from the Australian Bureau of Meteorology to give us real time tracking of New claim lodgement during storms so we can make predictions on call volumes.
I should also mention that the support we have received from MJTNet is second to none. A great program and a great company to deal with.
