Access violation at address 00499DB0 in module 'msched.exe'

[EvilsResonance]

We have running Macro Scheduler at 10 Servers. On different Operating Systems. Windows 2000 Professional, Windows XP Professional, ..

At 6 Servers we have the following Errormessage on right Click on a Macro or the Tray Icon. Error:

Access violation at address 00499DB0 in module 'msched.exe'. Read of Address 00000004

Version 6.2 runs perfect, but since 7.2 we have this Error and i hope you can help us

Otherwise i will install version 6.2 again.

[support]

Hi,

Sounds like the problem occurs when you try to reveal a pop up menu. Does the same thing happen when you right click on a macro group?

Do you have transition effects switched on or off? (Display Properties/Appearance -> Effects).

Do you have the correct and latest drivers for your display adaptor? This is a common cause of problems especially when it comes to drawing menus, icons and windows etc.

[EvilsResonance]

Quote:
Does the same thing happen when you right click on a macro group?

Yes... same Error. The only way to restart Macro Scheduler is to kill the process in the ProcessExplorer. On my Troubleshooting i have seen that the Error only appears if i connect to the Servers with our NetOP Remote Control Program. Im a Systemadministrator and we control our Servers about NetOP Remote Control.

I have all new Updates installed... NetOP on V7.5 release with all updates.

http://www.netop-remote.de


What is possible to do now ?

previous Version 6.2 of MacroScheduler runs without problems. What can i do now ?

Thanks for your help.


// Edit:

If the Error appears and i make an doubleclick at any macro on the list the "Macro" window appears and the Error is fixed. Now i can see all menupoints if i rightclick anywhere. But on any connect per NetOP the Error appears again.

[support]

Have you contacted NetOp support? Can you replicate the problem outside of NetOp in native Windows?