We’re finding screencasts more and more effective in a technical support and training role. But it occurs to me that not everyone has audio. At one of our large clients most PCs – even those in the IT department – don’t have audio capabilities. I guess this could be common among the larger corporations.
If so many of our videos and the screencasts we send out would be nigh on useless because a major part of their benefit is that we can explain what is going on. Just watching us click on the screen won’t always be enough.
I’m seeing screencasts and video being used more and more online. We’re not the only people doing this. So perhaps things will change. But I’d be interested to know if you find this a problem at your place of work. Feel free to comment below.
