Priority Support

The goal of priority support is to give customers the opportunity to upgrade and extend their support. Time is money, so with priority support we guarantee you priority access to skilled technicians knowledgeable about MJT Net software.

Priority Support has the following Benefits:

Guaranteed response time - If you call or email between the hours of 0900 and 1700 UK time (1000 to 1800 European) or 0830 to 1630 US Eastern Standard Time on a workday and no technician is available we guarantee a technician will respond within 2 hours. (please note: This does not guarantee that your problem will be resolved within 2 hours. It does however guarantee that you still speak to a qualified technician within a maximum of 2 hours.) We guarantee that phone calls or emails received outside the aforementioned hours will be returned within the first two hours of the next business day.

Priority response - Phone calls and support tickets from customers who have upgraded to priority support, will receive priority handling. The call will be moved to the beginning of the queue, and handled before non-priority support calls.

Desktop sharing phone consultations - Share your desktop with a technician (no software needed) and get development advice or training over the phone. Up to 2 hours per month included. Normally charged at $95/hour.

Notification of point releases - Priority support customers will be given notification of point releases.

Access to beta copies - Priority subscribers will have advance access to beta copies of future versions. This will allow you to plan ahead, provide feedback in the development process, and possibly even help determine new features to be included.

Priority access to senior engineers - Priority access to senior engineers for any escalated issues.

Call backs - No more waiting on hold! If a technician is not immediately available when you call, the next available technician will call you back.

Contacts - Priority support grants subscribers twelve months of unlimited priority support for two contacts within their organization.

Priority support can be purchased with Macro Scheduler Enterprise at an additional cost of $495/year.