Never got key or download link

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criscocube
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Posts: 5
Joined: Fri Sep 16, 2016 11:55 am

Never got key or download link

Post by criscocube » Mon May 22, 2017 3:22 pm

Hi all,

I bought a copy of this as my trial is done and I wanna keep using it. However, 3 confirmation emails later and several hours, and I have no download link or serial code... how long does this take? Most other software purchased online you get it within a few minutes... I have some urgent task that needs to be done asap.

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Marcus Tettmar
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Location: Dorset, UK
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Re: Never got key or download link

Post by Marcus Tettmar » Mon May 22, 2017 6:37 pm

Hi,
how long does this take?
Immediately. Check your spam folder. Assuming you have received a payment successful status after entering your card details you will get several emails straight away. One of them has your login details to retrieve the licensed software. If you do not have this please email sales AT mjtnet.com quoting your order reference number or the email address used on your order and we'll sort you out.
Marcus Tettmar
http://mjtnet.com/blog/ | http://twitter.com/marcustettmar

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criscocube
Newbie
Posts: 5
Joined: Fri Sep 16, 2016 11:55 am

Re: Never got key or download link

Post by criscocube » Mon May 22, 2017 7:50 pm

A few hours later and customer service re-sent the email. It was not in my junk mail or otherwise, seemed to be a problem with the automated system or otherwise.

Thanks.

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