{"id":1556,"date":"2011-06-07T09:04:57","date_gmt":"2011-06-07T09:04:57","guid":{"rendered":"http:\/\/www.mjtnet.com\/blog\/?p=1556"},"modified":"2011-06-07T09:05:25","modified_gmt":"2011-06-07T09:05:25","slug":"letting-off-steam","status":"publish","type":"post","link":"https:\/\/www.mjtnet.com\/blog\/2011\/06\/07\/letting-off-steam\/","title":{"rendered":"Letting off Steam?"},"content":{"rendered":"

For the licensing mechanism for our ClipMagic<\/a> product (ClipMagic is an easy to use Windows Clipboard Extender if you didn’t already know) we adopted a server based activation system. I know that some people have a passionate dislike for software that needs to be activated, but you can’t please everyone. And until now we’ve had no complaints.<\/p>\n

Then yesterday we get a ticket with no name and an invalid made-up email address saying simply:<\/p>\n

“Unfortunately I purchased your product without realizing it required web authorization. I’ll just use a competing product”. <\/p>\n

Now, before I’d seen the email address my immediate reaction was to reply and offer a refund. Perhaps I’m too nice but I don’t see the point in having customers that don’t want to be customers. But then I noticed that if I did reply the email would simply bounce. The “customer” has provided no identifying information at all!<\/p>\n

I don’t get it. He says he purchased but doesn’t want it – and won’t activate it. Yet doesn’t want me to know who he\/she is and isn’t asking for a refund. So why bother emailing me? Letting off steam perhaps. But it seems odd that there was no request for a refund.<\/p>\n

I’ll file it away in our “Strange Emails” category.<\/p>\n","protected":false},"excerpt":{"rendered":"

For the licensing mechanism for our ClipMagic product (ClipMagic is an easy to use Windows Clipboard Extender if you didn’t already know) we adopted a server based activation system. I know that some people have a passionate dislike for software that needs to be activated, but you can’t please everyone. And until now we’ve had […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/posts\/1556"}],"collection":[{"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/comments?post=1556"}],"version-history":[{"count":3,"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/posts\/1556\/revisions"}],"predecessor-version":[{"id":1559,"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/posts\/1556\/revisions\/1559"}],"wp:attachment":[{"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/media?parent=1556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/categories?post=1556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mjtnet.com\/blog\/wp-json\/wp\/v2\/tags?post=1556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}