[Closed CNR] News Feed comes up blank in 11.0.33

jpuziano · **Version 11.0.32 14/12/2008 wrote:**

Hi Marcus,

The "Macro Scheduler News Feed" window comes up blank in 11.0.33. I also tried to access it from the main MS window, Help menu/News Feed... but when I choose that, a Macro Scheduler error dialog pops up that says "Unable to connect to the internet. Make sure you are connected."

There is no problem with the internet connection (on my end anyway), because if I click Help/Support Forums... that pops up right away.

I did notice the previous release had some work done on the news feed:

JRL · Posted: Wed Dec 17, 2008 10:00 pm Post subject:

Mine comes up populated. Which options do you have checked?

jpuziano · Posted: Wed Dec 17, 2008 10:38 pm Post subject:

The following are both checked in the "Macro Scheduler News Feed" window:

Show on Startup
New Article Notification

Note that this is from work... behind a firewall... though versions prior to 11.0.33 didn't have this problem.

I'll upgrade to 11.0.33 at home later (no corporate firewall) and see if it behaves the same way.
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jpuziano · Posted: Thu Dec 18, 2008 5:33 am Post subject:

Hi Marcus,

OK, I upgraded from 11.0.32 to 11.0.33 at home (also running XP SP3) and there was no problem with the Newsfeed, it pops up then populates right away.

The problem only happens when running on a PC at work (where we have a corporate firewall). I just connected remotely using Remote Desktop and the problem is still there... the Newsfeed does not populate and gives the same error message if you run it from the Help menu.

If anyone else is seeing this problem in 11.0.33, please post.

Marcus, would it be safe to run the 11.0.32 install again at work to "downgrade" back to 11.0.32 or would I have to uninstall version 11 first? I am curious if that would make the newsfeed work again. If it did... I'd suspect the problem is with 33 but if not... I'd suspect a change in our firewall. Just let me know if you want me to try it.
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mtettmar · Posted: Thu Dec 18, 2008 10:24 am Post subject:

Nothing was changed in the way the news feed connects. The only difference is that 032 used to pop up an error on the hourly check if it couldn't connect and this of course is no good as it will prevent scheduled macros from running, so with 033 if there's an error it just does nothing. Otherwise it still connects and downloads in the same way - we're just suppressing any error message if it fails to download when it checks for new items each hour (New Article Notification).

So you're not going to see a difference if you downgrade - for whatever reason your work PC is just not able to connect and download the feed. It could just be a temporary network issue, or something has changed in your security config or firewall - more likely since you can still access mjtnet.com via your browser. Suspect Macro Scheduler is just blocked from network access. Perhaps you need to whitelist Macro Scheduler in your local firewall.
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jpuziano · Posted: Thu Dec 18, 2008 11:06 pm Post subject:

jpuziano · Posted: Sat Mar 28, 2009 5:54 am Post subject:

Hi Marcus,

MS version 11.1.07 does not exhibit this problem on my work PC.

Again, the problem was that on my work PC, the "Macro Scheduler News Feed" window was coming up blank. Worked fine on the home PC, but at work, always blank.

I had written this off as a firewall issue and put up with it. I could have tried to get the corporate firewall tweaked to perhaps allow the newsfeed but I can get the information on the website so I didn't pursue that.

Now with 11.1.07 it works just fine at work, just like at home.

Marcus, was there a change you made that you didn't mention in the list of fixes for 11.1.07?

If not, I'll downgrade to 11.1.06, test, upgrade to 11.1.07 and test again. There's a small chance that they opened up the firewall a bit but I'd like to know one way or the other... Please let me know.

Thanks and take care
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jpuziano · Posted: Fri Apr 03, 2009 5:05 pm Post subject:

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