A few days ago one of our customers reported an issue while trying to install msNet - Macro Scheduler Remote Controller. During install their virus scanner reported a virus in one of the files. I was quite sure it was a false positive as we check all our distributions with two well known anti-virus products. I also uploaded this file to VirusTotal which scanned it against 30 anti-virus products and all reported it as clean. But this didn’t help our customer who couldn’t install the software. So I asked for details of the anti-virus product being used, which I received yesterday evening. They were running McAfee’s enterprise product with the latest scanner engine and definitions updates.

So at 10:15 last night I emailed this information to McAfee’s vendor support address along with a link for them to download msNet from. This morning there was an email waiting in my in box from McAfee labs. It was received at 2359 last night - less than two hours after I had emailed them. They said that they had identified and fixed the issue, gave me an updated dat file and stated that the fix would be in their live definitions update today! Nice.

This entry was posted on Tuesday, December 11th, 2007 at 2:49 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.